Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible gear and apparel. Items must be in their original, unwashed, and unworn condition with all tags intact to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Securely pack your items in their original packaging and include the packing slip provided in the portal to ensure faster processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Refund Processing
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing